Important: Two outcomes from the same match cannot be added to the same acca. If a match is cancelled, that selection is voided and removed from the acca, with the remaining selections settled as normal.
Timeframes by situation:
- After a regular match ends: Within 5–15 minutes of the result being announced.
- Live Bet: Settled in real-time as soon as the event is completed.
- Accumulator: The full payout is credited once the last match in all selections has been settled.
- Disputed Results: Review may take up to 48 hours.
You can withdraw once funds are available in your wallet. Log in to your account and check your balance under "My Wallet". If funds haven't arrived after 24 hours, contact support.
Withdrawal Limits & Timeframes:
- Minimum Withdrawal: ৳300
- Maximum single withdrawal: ৳1,00,000
- Daily Maximum: ৳5,00,000
- bKash/Nagad: Usually within 30 minutes to 2 hours
- Bank Transfer: Within 24 hours (business days)
KYC verification must be completed before you can withdraw. If it hasn't been done, your first withdrawal may be delayed. For bonuses, withdrawal may be restricted until the required turnover is met — so always read the bonus terms beforehand.
Please Note: The mobile number you withdraw to must be registered in your own name. Sending funds to someone else's number is not permitted — this is a mandatory security requirement.
Benefits by VIP Tier:
- Bronze: 3% monthly cashback and dedicated support.
- Silver: 5% cashback and fast withdrawals (within 1 hour).
- Gold: 7% cashback, exclusive tournament access, and weekly bonuses.
- Platinum: 10% cashback, a dedicated personal account manager, and higher withdrawal limits.
- Diamond: 15% cashback, exclusive event invitations, and access to all top-tier benefits.
VIP points can be redeemed for cash bonuses, free spins, or special rewards. Check your current VIP tier and point balance in your account profile.
Required documents:
- Proof of Identity: National ID (NID) — photos of both the front and back.
- Proof of Address: NID or a recent bank statement (within the last 3 months).
- Selfie: A clear photo of you holding your NID.
- Proof of Payment: bKash/Nagad screenshot (to confirm the deposit source).
Temporary Break (Cooling-Off / Self-Exclusion):
Go to Account Settings → Responsible Gaming → Cooling-Off. You can take a break ranging from 1 day up to 6 months. During this period you won't be able to log in, but your balance will be kept safe.
Permanent Account Closure Notice:
To permanently delete your account, contact the support team. Make sure to withdraw your balance first, as the account cannot be recovered once it has been closed.
If you want to stop due to a gaming problem, visit our Responsible Gaming The page has detailed tools and responsible gaming information. Once self-exclusion is activated, it cannot be cancelled before the set period ends.